CSU: ITIL v3 IT Service Continuity Management (ITSCM) Business Impact Analysis (BIA)
This video introduces business impact analysis (BIA) as part of the process IT service continuitymanagement as explained in the ITIL v3 volume Service Design. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these. As subject coordinator I …
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Great video – hopefully there’s more coming