Using pre-surveys in NTRsupport
This video will show you all you need to know about NTRsupport pre-surveys in order to improve and differentiate your remote service. Take full advantage of all the features of our remote support software ( www.ntrglobal.com ). The video shows: 1.The benefits of integrating a pre-survey (increase first time resolution, route the chat to the right operators, etc.) 2.A complete example 3.How to create a pre-survey step by step 4.How to check the survey statistics Setting up the right pre …
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