IT Support: an oxymoron?!
It’s just a question! I’m open to be hear from both sides on this one but here’s my recent experience of IT Support. (and a brief explanation why I haven’t got my live acoustic gig footage up yet)
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Comments
I work in IT Support. Course #1, Rule #1, Lesson 1, Part A, Revision 1.
Backup all data, before you begin to do any troubleshooting.
My repair time usually takes 3 days in total, 1 day for the client to post the item, 1 day to receive, fix and re-send then the next day for the client to receive it.
IT support becomes a ’soft-target’ for people who little understand the technologies they use daily in their work..they are too arrogant and lazy to put in some research, read online help-so they blame their own incompetence on IT support staff
‘IT’ is a necessesity! When you’ve got networks and the like it’s surprising just how quickly things start going wrong when they’re not properly looked after.
The camcorder issue is more about Sony not providing appropriate drivers for people who’ve upgraded to Vista, which seems like very poor after-sales-support to me.
IT Support? What a waste of your employer’s money… Aren’t you glad you’re leaving in a couple of months!! Trust it all works out well with the uploading.
um. dude. you mean, you sent your laptop away without BACKING UP? Like, it’s not just the first rule of troubleshooting. It’s the first rule of USING a computer. Back up your data AND have an offsite backup using an online company or if you can’t afford it, at least occasionally burn your stuff to DVD and mail it to your mum.