Using SQL Azure for SOA Quality Testing
Strategic Products and Services Achieves Highest Level of Avaya Certification
PARSIPPANY, N.J., May 24 /PRNewswire/ — Strategic Products and Services (SPS), a global systems integrator, today announced it has achieved Services Expert certification from Avaya, a leading global provider of business communications systems, software and services. The Services Expert certification means SPS has demonstrated the skills [...]
How do I port forward using a TrendNET TEW-632BRP?
Im my own hosting server. I have to transfer HTTP connections on port 80 on my computer. I have access to the router, which has an IP address 192. 168. 10. 1. My computer has an internal IP address of the router (192 168 .. 10. 101). And I know the external IP address of [...]
Using pre-surveys in NTRsupport
This video will show you all you need to know about NTRsupport pre-surveys in order to improve and differentiate your remote service. Take full advantage of all the features of our remote support software ( www.ntrglobal.com ). The video shows: 1.The benefits of integrating a pre-survey (increase first time resolution, route the chat to the [...]
Using ASP Help Desk Software to Improve Your Organization
Executive Summary The environment of help desk and customer support is rapidly changing today. Rather than simply responding to a call with an unfortunate problem, then solve the problem, or worse, for the information to find a solution, ASP, Software Help Desk and service centers to customers must become a resource for solution immediate, and we [...]
Improving Help Desk Functions by Using Six Sigma Training
Service desks functions are highly customer oriented. They are in a position to understand the voice of the customer and have the data required for Six Sigma projects.
Areas for application of Six Sigma Training:
-Customer complaints: Help desk operations in themselves are about problem resolution for customers. When a customer faces a situation that [...]
Using Web Based Help Desk Software to Boost Your Online Income
For more information on ASP. NET help desk or web based help desk software, please visit our resource site.